Both Xerox and Okidata have taken the world by storm with their innovative technologies. However, there are still many error codes that baffle users. Here we discuss common error codes and their troubleshooting tips.
Error message: job canceled
This error message occurs when you have deleted a scan job before it could be completely transferred into the scanner’s database. Try resending the scan and make sure you do not delete the job.
Error message: failure in the remote directory’s lock
This error could happen because the folder with extension .ick was not removed properly after the scan. It could also occur if the destination disk is completely full. Maybe the directory or the volume for scan database has been incorrectly provided in the Xerox device. Try to remove the .ick folder and resend scan. Make sure the configuration entered in the Xerox device is correct and that the scan database exists.
Error message: Invalid protocol
This type of error message occurs when the particular protocol has not been enabled inside the Xerox device. You need to enable the particular protocol.
Error message: File transfer failure
This kind of error message happens when the network is down or if the disk is full or if the scan database path is incorrectly specified. You need to check the status of the network as well as amount of disk space. Also make sure the path to the scan database is correct.
Error message: system canceled job
This error message occurs when the sensors for the document handler is defective. It could also happen if these sensors have not been installed properly or if a person is lifting the edge of a large document from the trail sensor. You need to resend the scan and if the problem isn’t because of a person then it is definitely hardware or a setup issue.
Error code: 71
This error code in your Okidata device indicates it is a fuser error. Make sure to replace your fuser. Or else try checking the main board.
Error message: Error engine
This happens usually in the Okidata laser 400 series. Make sure to replace the ROM chip first. If this does not work, try replacing the circuit board of the engine controller.
Error code: 173
This error code means that the fuser temperature is low. You need to replace either the fuser or the thermistor inside the fuser.
Error message: fatal error 140
This error code 140 means the drum down and up process of the images are not functioning properly. The error code 140 means the error is with the yellow drum while 141 and 142 indicate problems with the magenta and cyan ones respectively. Try reseating the drums for image first. Then try reseating toner cartridges. You also will need to reseat the assembly for the sensor spring for the contact.
Error code: 020
This is another of the fatal error codes and indicates a power problem in the network. You need to make sure that the power cable is in direct connection with the outlet on the wall. You could also try replacing the cable or use a different network if this does not solve it.
This Article is written by John C Arkin.
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