Common FAQs about Staples Transactions

Here are some of the most common concerns of Staples customers and how these concerns are handled by the company.

How do I return an item?

The Staples Return Policy states that any customer that is not 100% satisfied with their Staples purchase may return the product for any reason.

  • Office supplies, including Staples brand office products, may be returned for a full refund regardless of where you bought the item.
  • Unopened software purchases are given a full refund, opened software purchases can only be exchanged for the same title version, while downloaded software is not returnable.
  • Technology and business machines may only be returned within 14 days from the purchase date. Mobile phones may be returned within 30 days from the purchase date. Depending on the carrier, customers are responsible for incurred early termination fees if they cancel their account.
  • Furniture may be returned up to 14 days from the date of purchase. You can return custom made and delivered products only if you received them with a defect.
  • Unopened and unexpired ink and toner cartridges, currently in U.S. stores, may be returned anytime for a full refund.
  • Prepaid cards are non-refundable and non-returnable.

How do I redeem coupons on the site?

You can add coupons to your shopping cart anytime. Just access your online account and add the coupon. Just watch out for “product specific” coupons and “dollars off” coupons because the former only applies to specific products, while the latter gives a general discount on your total order.

How do you use Staples Rewards when placing an order?

You can use your earned Staples Rewards Number when placing an order on Staples online. All you need to do is add your Rewards Number to your online account by accessing your account homepage. If you do not have an online account yet, you have to create an account.

How and where can I recycle office products?

Staples local stores accept used ink and toner cartridges and give you a $2 Staples Reward for each cartridge. Each customer is limited to 10 cartridges per month. They also offer free technology recycling if you have desktop computers, laptops, monitors, printers, and other gadgets that you are not using anymore.


For more information on Staples policies, product information, and other inquiries you can visit:




This Article is written by John C Arkin.


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