To get a perspective of the best printers in the market, recently PC Mag conducted the Reader’s Choice: Printer’s Survey. After all, who better than the consumer to review which printers are the best! In the Reader’s Choice survey more than 6500 printers, including color ink jets to mono lasers were analyzed.
Service levels being the new driver
According to the Reader’s Survey, the top two in the list are Canon and HP respectively. While HP has always remained the favorite, Canon has moved ahead of it this year. Product features are no longer the sole yardstick of competitive edge. The new “mantra” of success is the service levels and maintenance required. That’s why overall, parts needing repair have declined from 11% to 8% over a one year span! Among printers less than a year old, the ones which stood their ground were Konica Minolta and Samsung. These printers did not need much repair as far as their units were concerned.Service levels have not been up to readers’ expectations although the basic technical support is fine by them.
Printer type scores
As far as home printers go, Samsung seems to be the top on the list. Another interesting observation is that HP, which used to be the strong favorite, isn’t anywhere among the top 2 in the photo printers category. In fact, Epson and Canon take the top 2 slots. HP does seem to do well in the monochrome lasers category, with a good margin. Brother and Samsung lag behind HP in this segment. Konica and Lexmark are next in line.
Ink jets: The most popular ones
Ink jets, being the most widely-used printers that they are, deserve special mention. That’s why the Reader’s Choice survey chose to pick the top 6 favorites in this segment:
This Article is written by John C Arkin.
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