Office Depot Customer Complaints


In spite of its popularity as one of the largest retailers of office supplies in USA, Office depot is largely criticized by its customers in their reviews about its stores and their service. The most common customer complaint against Office Depot is the treatment they receive at the hands of the stores’ staff. A large number of customers have complained that the clerks care nothing about the customers, and do not assist a bit in guiding the customers.

A reviewer with the nick name markdoe writes in his critical review about the Office Depot staff that “The folks they have running the stores have the poorest customer service skills.” The customer service for online delivery of goods is regarded as even more inefficient and undesirable. A customer nick named as Rags4 criticizes the online delivery customer service in these words: “These people are absolutely useless and incompetent and barely understand their products and anything you are saying and you can barely hear or understand them either.’’

Customers are particularly irritated when the junior staff does not grant them access to their manager with their typical excuses. The online delivery is regarded as extremely unreliable. Quite often, the goods are not delivered on time. Only after continuous reminders by the customers are the items delivered. If the purchased item turns out to be damaged, lengthy and complicated procedures await the customers in order to get the item exchanged or returned. Most often, the staff refuses to make refunds. If the replacement item is not available at the moment, they would keep the customers waiting for months.

Certain customers have narrated incidents in their reviews whereby they were delivered faulty ink cartridges which damaged their printers. They were not paid for the service of their printers; neither a total refund was made to them. Often a cartridge is not delivered for months after placing the order. Often, the sold cartridges are smaller than usual in their capacity or are of poor quality. Customers’ reviews say they have never been able to get a replacement for a damaged cartridge easily. Sometimes the replacement itself turns out to be defective. Occurrence of such incidents has force the customers to have loads of complaints.

Many customers have regarded the free gift scheme of Office Depot as a mere fraud. After having made the purchases enough to make one eligible for receiving the gift, the customers are told that their promised gift is unavailable at the moment. They are then provided with a sub standard substitute.

A certain customer has angrily narrated in his review an incident of having bought a shredder from Office Depot, which worked well only for twenty days. When the customer tried to have it repaired, the store staff refused to do so on the pretext that items cannot be repaired by the store if they have been retained by the customer for duration longer than fourteen days. Hence, there are too many complaints against the Office Depot staff, its service and products.


Did you find this article useful?




Did you also check out our Printer & Printer Ink Cartridges Related FAQ pages?

Looking for printer review? Check out our Printer Reviews section! New

Do you need Printer Drivers? We have more than 1600 printer drivers and they are all free!!!

Start shopping ink cartridges here!!!

See speacials page for software and other products on sale...



Related Articles:




Disclaimer

PrintCountry offers a wide range of replacement cartridges, generic printer supplies, remanufactured and recycled printer inkjet cartridges for various brands like HP.com , Dell.com, Epson.com, BrotherUSA.com, Lexmark.com, Samsung.com, Canon.com and other brands less known than HP, Epson, Brother, Dell like Pitney Bowes, Minolta, Mita, Kodak printers. All brand names mentioned on this page are used for demonstrative purposes only. PrintCountry is not associated, affiliated or connected with. At PrintCountry.com besides offering deep discounted warehouse prices and online shopping offers and promotions for compatible toner cartridges, replacement printer ink cartridges, you can also find printer reviews about the most popular, best rated, newest printers, coupons and promos for other printing equipment manufacturers, do it yourself guides from friendly kid projects using your printer to great gift ideas using things like photo paper and your printers features. Whether you would like to buy your printer supplies online at discount prices, or save a bunch on cheap ink cartridges without sacrificing from quality prints, we hope you will find our website a good resource & guide to your print supply shopping needs.

Epson
HP
Dell
Canon
Lexmark
Brother
Specials

Store Rating

Current PrintCountry Score -
Rated by our Customers,
Thank you very much!

McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

Email Exclusives

Sign up and receive special offers and discounts
Help & support








Testimonials

"I am very happy with your company and have recommended you to several people Keep up the good work" (Robert O.)  
read more...
Printer Paper
Ink Removal Products
Headsets
0 Item(s): $0.00
My Account | Help | Contact Us
Toll Free 1-866-775-2697